Extended Returns Period
We have extended the returns period for the festive season for website orders received between 1st December 2023 and 2nd January 2024.
For orders made between these dates, customers have until 16th January 2024 to notify us that they wish to return their items. All items must reach us by 30th January 2024.
Please follow the returns procedure below.
What is your returns procedure?
Retail Customer
If you would like to cancel or return an item to us, please email Customer Service with your order number and details of the item you wish to return, to enable a swift resolution. A member of the team will contact you to advise how to arrange your return.
Please note:
Orders placed against quotations
Such orders are subject to terms and conditions which are stipulated in the quotation. Retail Customer terms above do not apply.
Contract/Trade Customer
Such orders are subject to terms and conditions which are stipulated in the quotation. Retail Customer terms above do not apply.
My item has arrived damaged. What should I do?
Any items that arrived to you damaged must be reported to us within 3 days of delivery.
Unfortunately, we cannot accept any transit damage claims reported to us after 3 days from receipt of delivery.
To enable a swift resolution to be provided please email our Customer Service Team and provide the following:
Please note that in the event a damaged item needs to be collected from you, our carriers only collect Monday-Friday.
We are grateful for all information provided as this assists us to resolve the matter in a timely manner.
An item which I bought from you now has a fault. What should I do?
All lights are guaranteed against defective manufacturing for 12 months.
To enable a swift resolution, please contact Customer Service with the following:
A member of our Customer Service team will contact you to discuss this further.